IT Department Extra – IT Support for business

Overview

IT Department Extra

A fixed cost IT Support service with extra IT help. Ideal for small to medium sized businesses that are reliant on their IT but want to avoid the cost and management headache of running their own internal IT function.

In return for an affordable fixed monthly fee, IT Department Extra gives you:

  • Support for all your IT infrastructure by qualified IT professionals.
  • Unlimited remote/telephone support in office hours.
  • Guaranteed fast response times.
  • 24/7/365 monitoring of all IT infrastructure.
  • Daily backup monitoring.
  • Email protection option.
  • Server and Workstation patching/updates.
  • 3rd Party Vendor Management.
  • Account Manager/ Quarterly Account Reviews.

More details of these features are available in the ‘Features’ and ‘Product Information’ sections.

In short you not only receive first class IT support but also extra proactive monitoring to nip problems in the bud and minimize system downtime.

Like all our IT Department contracts, IT Department Extra is 100% scalable. It’s easy to add or remove users, so it takes care of your future IT needs as well as your current ones.

And if you think that every now and again you might need out-of-office-hours cover or onsite support, we can provide that too. You simply enhance IT Department Extra with Bolster Blocks. These are pre-paid blocks of IT support time that are neither task-specific nor time limited, so you can keep them to resolve almost any unexpected IT problem, whatever it is and whenever it occurs.

Benefits

No IT expertise required

We are business IT experts so you don’t have to be.

Cost effective IT support

Much cheaper than employing your own staff.

Quick to set up

We do everything.

Easier to budget

Unlimited remote/telephone support during office hours support in return for a predictable fixed monthly fee.

Peace of mind

We will alert you if your vital data has not been backed up and perform daily health checks on the server that lies at the heart of your IT infrastructure.

Less downtime

Guaranteed fast response times – within 15 minutes for business critical functions.

Out-of-hours support & On-Site support options

Available as optional extras through Bolster Blocks.

Features

T Department Extra should cover all your IT infrastructure including servers, networks, broadband connectivity, email, VOIP telephony, desktops, laptops, and mobile devices (Android, Windows Mobile, iPhone).

If you want to check that we can support a specific item, please call us on 0502386332.The service consists of:

  • Support for all your IT infrastructure by qualified IT professionals.
  • Unlimited remote/telephone support in office hours (Mon-Fri 9am – 6pm).
  • Guaranteed fast response times. For business-critical problems we guarantee a response within 15 minutes. For everything else we guarantee a response within 2 hours.
  • Continuous 24/7/365 monitoring of your entire IT infrastructure, including daily server ‘health check’.
  • Daily backup monitoring and alerting. Giving you peace of mind that your vital data has been successfully backed-up.
  • Email protection Option. We identify threats and quarantine them before they reach your network/mail server.
  • Server and Workstation patching/updates.
  • 3rd Party Vendor Management. We can remove the stress, hassle and complexity of dealing with multiple IT vendors by managing them on your behalf.
  • Dedicated Account Manager and Quarterly Account Reviews.

Optional additional 24/7/365 Out-of-hours support & On-Site support available through pay-as-you-go Bolster Blocks

Product Information

If you need a specially tailored solution to take care of your organization’s individual needs, please call us on 050 238 6332.
What you get with IT Department Plus Pro Extra
Support Times Covered and SLAs
Unlimited Remote/Telephone Support
Business Hours 09:00 to 17:00 Sat- Thur
Included Included Included
2 Hour SLA Response Time Included Included Included
15 Minute SLA Response Time Optional Included Included
Extended Hours 17:00 to 22:00 Sat- Thur
Unlimited Remote Support
Optional Optional Included
On Site Support 09:00-17:00 Sat-Thur
(8 Hours Per Month Cover)
Optional Optional Included
Friday & Public Holiday Cover Optional Optional Optional
Monitoring & Update Services Covered
Daily Server Health Check Included Included Included
Daily Backup Check & Alerting Included Included Included
Patch Management of Workstations Included Included
Full Proactive Monitoring Service Diagnose & Fix Included
Patch Management of Servers Included
IT Support
Server Support Included Included Included
Desktops, Laptops & Mobile Devices
(iPhone, Android & Windows Mobile) Support
Included Included Included
Network & VPN Support Included Included Included
WAN Connectivity Support Included Included Included
eMail Business Systems Included Included Included
Disaster Recovery Included
Communications Connectivity Support
ADSL, ISDN & PSTN, Fiber Included Included Included
Remote Access – Remote Offices & Remote Workers Included Included Included
Hosted VoIP Telephony Included Included Included
Server Support
Server Hardware Incident Diagnosis & Resolution Included Included Included
Remote Application Installation & Configuration Included Included Included
Remote Application Incident Diagnosis & Resolution Included Included Included
Back-Up Software Installation Included Included Included
Back-Up Software Management Included Included Included
Remote OS Configuration Included Included Included
Remote OS Incident Diagnosis & Resolution Included Included Included
Patch Release Installation & Support Included Included Included
Server Operating Systems Supported
Microsoft Windows Server 2000 or later Included Included Included
Microsoft Small Business Server 2003 or later
(Standard & Premium Edition)
Included Included Included
Server Applications Supported
Microsoft Exchange Server 2000 or later Included Included Included
Microsoft SQL Server 2000 or later Included Included Included
Microsoft ISA Internet Security and Acceleration Server 2004 or later Included Included Included
Microsoft Remote Web Workplace Included Included Included
Microsoft RAS Routing & Remote Access Included Included Included
Microsoft Terminal Services Included Included Included
Microsoft Fax Services Included Included Included
Microsoft SharePoint Server Included Included Included
Microsoft IIS Server Included Included Included
Microsoft IIS Server Included Included Included
Desktop Operating Systems Supported
Microsoft Windows 2003 or later (Professional
Edition Only for Microsoft AD Environments)
Included Included Included
MAC OSX or later Optional Included Included
Desktop Applications Supported
Microsoft Office 2000 or later Included Included Included
Adobe Acrobat & Flash Player Included Included Included
Basic Business Application Support e.g Sage,Quickbooks Included Included Included