Avaya IP office Contact Center Solutions

  • Avaya IPO CC

  • Avaya IP Office Contact Center Solutions

    Avaya IP Office Contact Center. Avaya IP Office is an End to End Solution. For Small and Mid-Market businesses providing simple and value-added services.

It delivers multi-channel Contact Center functionality. Enhancing client engagement, and expand the communication and satisfaction levels of customers.

Avaya IP Office is a potential solution for 50 to 250 Agents in an organization.

Avaya IP Office Contact Center businesses can:
-Integrate voice, e-mail and web chat channels.
-Manage the entire customer interaction life cycle.
-Install of end to end customer service.

Strategical implementation of end to end customer service

  • Make the most of the value of every interaction. By delivering consistent, personalized service and identifying cross-selling and up-selling opportunities.
  • Robust customer relationships. By enabling every employee to provide exceptional customer service across the business.
  • Delivering the right service at the right level. Anytime, anywhere through skills-based routing and multi-channel capabilities.
  • Growing first contact resolution by providing the right solution in 1 go.
  • Empowering your employees to be more productive. By giving them the tools they need to reach out to customers with new opportunities or to resolve issues.
  • Business Communication

    Excellent telecom solutions and business communication

  • Get in touch
  • Highlights

    • Integrated multi-channel customer contact solution for voice, e-mail, and web chat
    • Customer prioritization
    • Skills-based routing
    • Voice and self-service solutions
    • Enhanced outbound campaigns
    • Telemarketing
    • Online monitoring
    • Historical reports
    • Interactive Voice Response (IVR)
    • Call Recording
    • Remote worker
  • Avaya IP Office Contact Center

    avaya contact center featured

Products & Solutions

  • Avaya IPO CC

    Avaya IPO CC is IP Cffice Contact Center. Avaya IP Office is an End to End Solution for Small and Mid-Market businesses providing simple and value added services.

  • Communication and Messaging

    We help our users—executives, managers, receptionists, walk-ups, and mobile and remote employees—stay connected, accessible, and productive all day.

  • Networking

    The enterprise network is going through a phase of “restructuring” to provide the real-time performance, scaling and flexibility capabilities.

  • Platform and Infrastructure

    The platform brings together hardware architecture, software framework and application frameworks, allowing your software to run.

  • Video Conferencing

    Video conferencing challenges the visual and geographical barriers & brings people together.